IT Support Analyst - Remote

Posted 6 weeks ago

Customer Service

Full Time

Canada

Technical Troubleshooting

Overview

An IT Support Analyst is needed to manage Help Desk operations and provide exceptional client support, handling a variety of technical issues both remotely and on-site.

In Short

Own the service desk and manage tickets and documentation.
Troubleshoot and resolve issues both remotely and on-site.
Handle urgent client visits when necessary.
Communicate effectively with clients for a positive experience.
Manage daily ticket flow and solve issues independently.
Identify recurring problems and improve processes.

Requirements

Based in or near Barrie, ON, with a valid driver’s license.
Strong communication skills for client interaction.
Excellent documentation skills, preferably with IT Glue.
Detail-oriented and highly organized.
Ability to work independently with minimal supervision.
Professional demeanor adaptable to client environments.
Skilled in problem-solving and actionable solutions.

Benefits

Competitive compensation based on experience.
Comprehensive benefits including dental and health insurance.
Generous paid time off.
Flexible work-from-home options.

HighlightTA

HighlightTA is the on-demand talent team for Q4, a company that is revolutionizing investor relations through its AI-driven IR Ops Platform. With a commitment to customer-centricity, integrity, and innovation, Q4 provides a comprehensive solution for public companies to manage investor relations effectively. The platform serves over 2,600 global customers, offering a powerful tech stack that integrates data, insights, and workflows to enhance investor engagement. HighlightTA supports Q4's growth by connecting talented individuals with opportunities to drive impactful product execution and foster a collaborative work environment.

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