IT Support Analyst - Remote

Overview

An IT Support Analyst is needed to manage Help Desk operations and provide exceptional client support, handling a variety of technical issues both remotely and on-site.

In Short

• Own the service desk and manage tickets and documentation.
• Troubleshoot and resolve issues both remotely and on-site.
• Handle urgent client visits when necessary.
• Communicate effectively with clients for a positive experience.
• Manage daily ticket flow and solve issues independently.
• Identify recurring problems and improve processes.

Requirements

• Based in or near Barrie, ON, with a valid driver’s license.
• Strong communication skills for client interaction.
• Excellent documentation skills, preferably with IT Glue.
• Detail-oriented and highly organized.
• Ability to work independently with minimal supervision.
• Professional demeanor adaptable to client environments.
• Skilled in problem-solving and actionable solutions.

Benefits

• Competitive compensation based on experience.
• Comprehensive benefits including dental and health insurance.
• Generous paid time off.
• Flexible work-from-home options.