Customer Success Partner - Remote

Overview

The Customer Success Partner is responsible for supporting the long-term success of clients on the platform, ensuring they maximize the use of features and services offered.

In Short

• Support client success and feature adoption.
• Conduct training and re-engagement with customers.
• Create resources for customer growth.
• Collaborate with Customer Support on training issues.
• Onboard large and enterprise customers.
• Work on additional projects with the Customer Success team.
• Experience in the ABA field or related industries.
• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented.
• Fully remote position.

Requirements

• Proven experience in the ABA field or related industries.
• Experience in customer-facing roles.
• Proficiency with Hi Rasmus.
• Experience training others on software.
• Strong problem-solving and analytical skills.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and collaboratively in a remote setting.
• Thrives in a culture of feedback.

Benefits

• 100% covered health, dental, and vision premium for employee-only standard plan.
• Employer Sponsored Short-Term Disability Coverage.
• Employer Sponsored Life Insurance.
• Participation in a 401k plan.
• Professional development opportunities.
• 10 vacation days, 5 sick days, and 7 paid holidays.
• 6 weeks fully paid parental leave for all parents.
• Fully remote and flexible work environment.