Clinical Support Team Manager - Remote

Overview

The Clinical Support Team Manager will oversee the Patient Care Advocate (PCA) team, ensuring high-quality, compassionate, and efficient support for our patients in a fully remote environment.

In Short

• Manage the Patient Care Advocate team remotely.
• Ensure compassionate and efficient patient support.
• Oversee team management, training, and quality assurance.
• Commitment to reproductive justice and trauma-informed care.
• Experience in healthcare leadership and telehealth operations required.
• Excellent communication skills are essential.
• Monitor team performance and implement improvements.
• Develop standard operating procedures for patient interactions.
• Support hiring and training of new team members.
• Maintain compliance with HIPAA regulations.

Requirements

• 3+ years of experience in healthcare leadership or team management.
• Strong leadership and interpersonal skills.
• Proficiency in technology and telehealth platforms.
• Ability to work in a fast-paced, evolving environment.
• Experience in quality assurance and workflow optimization.
• Bilingual proficiency in Spanish and English is a bonus.
• Experience in reproductive health or patient advocacy is a plus.
• Background in customer service or patient experience improvement.
• Experience with telephone triage and crisis intervention.
• Prior experience in a startup or high-growth healthcare environment.

Benefits

• Work from anywhere in the listed states.
• Opportunity to impact reproductive and sexual health positively.
• Supportive team environment focused on patient advocacy.
• Professional development opportunities.
• Flexible work schedule.