Clinical Support Team Manager - Remote

Overview

The Clinical Support Team Manager will oversee the Patient Care Advocate (PCA) team, ensuring high-quality, compassionate, and efficient support for our patients.

In Short

• Lead and manage the Patient Care Advocate team.
• Ensure timely, compassionate, and efficient patient support.
• Monitor and evaluate team performance through quality assurance reviews.
• Collaborate with clinicians and the clinical operations team.
• Identify and implement improvements to enhance the patient experience.
• Develop and maintain standard operating procedures (SOPs).
• Support hiring, onboarding, and training of new PCAs.
• Monitor patient satisfaction and address concerns proactively.
• Ensure compliance with HIPAA and other relevant regulations.
• Utilize data and KPIs to assess team effectiveness.

Requirements

• 3+ years of experience in healthcare leadership.
• Strong leadership and interpersonal skills.
• Commitment to reproductive justice and trauma-informed care.
• Excellent verbal and written communication skills.
• High proficiency in technology and telehealth platforms.
• Strong problem-solving and time-management skills.
• Ability to work in a fast-paced, evolving environment.
• Experience in quality assurance and workflow optimization.

Benefits

• Work remotely from various states in the USA.
• Be part of a mission-driven organization.
• Opportunity to make a significant impact in healthcare.
• Inclusive and equitable workplace culture.