Freelance Customer Service Representative - EU (Home Office) - Remote

Overview

We are Contact Heroes, dedicated to innovation in customer service, working around the clock in 17 countries to provide the best for our clients. Join us in shaping the future of customer service.

In Short

• Work as a freelance customer service representative for a telecommunications partner.
• Communicate professionally and empathetically with customers.
• Document interactions carefully in the CRM system.
• Handle incoming calls and ensure high service quality and customer satisfaction.
• Must have customer service experience.
• Fluency in German at C1/C2 level is required.
• Must be a freelancer with an invoicing process.
• Self-motivated, reliable, and independent candidates are preferred.
• Must have internet and hardware ready for work.
• Applicants must be residing in the EU (excluding Germany).

Requirements

• Experience in customer service.
• Fluency in German at C1/C2 level.
• Ability to work as a freelancer.
• Self-motivated and reliable.
• Necessary internet and hardware setup.
• Residence in the EU (excluding Germany).

Benefits

• Flexible work from anywhere in the EU (excluding Germany).
• 20 hours or more per week on various projects.
• Engaging tasks in a lively and dynamic environment.
• Fair compensation guaranteed.
• Opportunities for personal and professional development.
• Support from an experienced team.