Senior Manager, Program Operations & Delivery - Remote

Overview

The Senior Manager of Program Operations and Delivery will lead a technical operations delivery team focused on agile enterprise delivery and innovative optimization. This role is pivotal in establishing and managing governance processes, successfully leading a technical operations team, and driving business delivery through exacting planning and execution.

In Short

• Partner with IT Innovation teams on technical enablement tools.
• Incorporate an end-to-end systems approach for enterprise improvements.
• Empower technical operations through innovative exploration.
• Drive cross-functional collaboration in planning and prioritization.
• Analyze data and trends to mitigate potential risks.
• Manage execution of business deliverables through a well-curated backlog.
• Lead and mentor technical operations team members.
• Establish and manage governance processes for compliance and quality.
• Track and validate impacts within proposed operational workflow changes.
• Measure user satisfaction and focus on continual improvement.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field; Master’s preferred.
• 4 years of experience in operations management; 3 years in a leadership role.
• Familiarity with IT systems, software development lifecycle, and project management methodologies.

Benefits

• Limited travel scheduled per business needs.