Senior Manager, Delivery Operations - Remote

Overview

The Senior Manager, Delivery Operations at Nava will focus on user-centered service design and workflow optimization for complex internal initiatives, driving continuous improvement and operational efficiency.

In Short

• Practice user-centered service design and workflow optimization.
• Leverage skills in user research, service design, and content design.
• Develop service maps, prototypes, and artifacts for operational improvements.
• Support growth by driving continuous improvement and efficiency.
• Conduct user research interviews to identify needs and pain points.
• Analyze management data for inefficiencies and recommend improvements.
• Design workflows using AI and no-code tools.
• Monitor workflow performance and refine automations.
• Develop documentation for new workflows and provide support.
• Assist with data collection and analysis for the Delivery Org.

Requirements

• 6+ years of experience in service design or workflow engineering.
• Familiarity with business operations including staffing and training.
• Experience in synthesizing and communicating research findings.
• Ability to drive systemic improvements in complex environments.
• Excellent time management and detail-oriented skills.
• Strong relationship-building abilities across teams.
• Adaptive and collaborative mindset.
• Excellent written and verbal communication skills.

Benefits

• Work on meaningful and impactful projects.
• Opportunity to drive operational improvements.
• Collaborate with a diverse team.
• Support for professional development and training.
• Engage in a human-centered work environment.