Senior Manager, Payment Processing and Chargeback Operations - Remote

Overview

The Senior Manager, Payment Processing and Chargeback Operations will lead the execution of payment lifecycles in a remote setting, focusing on improving workflows and delivering results in high-volume payment operations.

In Short

• Lead daily execution of payment lifecycles including card processing and ACH.
• Drive strategic process improvements and compliance oversight.
• Provide leadership, coaching, and mentoring to staff.
• Build productivity reporting for senior leadership.
• Conduct staff performance reviews and operational assessments.
• Collaborate with Finance, Compliance, and Client Services.
• Ensure alignment with NACHA regulations and internal policies.
• Maintain knowledge of payment operations management.
• Assist in the development of department KPIs.
• Manage vendor relationships with third-party payment processors.

Requirements

• 5+ years of leadership experience in Payment Operations or Finance Operations.
• Understanding of ACH and Credit Card processing.
• Experience managing KPIs in high-volume environments.
• Strong knowledge of payment systems and financial data workflows.
• Intermediate to advanced Microsoft Excel skills.
• Experience with databases and SQL queries is a plus.
• Analytical mindset with strong problem-solving skills.
• Exceptional organizational and communication skills.
• A mentoring leadership style focused on team growth.
• Extensive chargeback experience.

Benefits

• Medical, Dental, Vision Insurance.
• 401k with 4% company match.
• Unlimited PTO and paid sick time.
• EPIC company culture.