Provider Support Lead - Remote

Overview

The Provider Support Lead is responsible for overseeing the daily operations of the call center team, ensuring high-quality customer service, and supporting team members in their roles.

In Short

• Full-time remote position with PST-based hours.
• Lead and inspire a team in a call center environment.
• Manage escalations and ensure compliance with service standards.
• Provide leadership and support for team members.
• Conduct performance evaluations and provide feedback.
• Enhance productivity and implement process improvements.
• Maintain knowledge of customer support operations.
• Assist in the development of training materials.
• Ensure accuracy in department timecards.
• Foster collaboration and exceptional quality in service.

Requirements

• Experience in customer service and related fields.
• Excellent communication and problem-solving skills.
• Detail-oriented and self-motivated.
• Proficient in Microsoft Office.
• Availability for weekend shifts.
• Flexible hours based on operational needs.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with 4% company match.
• 10 days PTO, 6 paid sick days, and 7 holidays.
• Supportive and EPIC company culture.