Provider Support Agent - Lead - Remote

Overview

The Provider Support Agent - Lead position involves overseeing a team within the customer support department, ensuring high-quality service and operational efficiency.

In Short

• Lead and inspire a team of customer support agents.
• Manage daily escalations and ensure compliance with service standards.
• Conduct performance evaluations and provide feedback.
• Enhance team productivity and address operational challenges.
• Guide the development of training materials for new hires.
• Oversee quality assurance programs.
• Maintain knowledge of customer support operations.
• Ensure all team members understand company policies.
• Conduct weekly performance meetings with direct reports.
• Collaborate with management to achieve departmental goals.

Requirements

• Experience in customer service or related fields.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Attention to detail and self-motivation.
• Weekend availability is required.
• Shift differential for evening and weekend hours.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k with a 4% company match.
• 10 days of PTO, 6 days of paid sick time, and holidays.
• Supportive and collaborative company culture.