Care Coordinator I (Clinical Coordinator) - Remote

Overview

Headlight is a physician-owned, mental wellness, telehealth company focused on providing quality mental health and wellness care. We are seeking a Care Coordinator I to facilitate a frictionless experience for both clients and clinicians.

In Short

• Facilitate execution of clinician-developed care plans for clients.
• Respond to clinician requests via phone, text, and email.
• Manage medication authorizations and pharmacy correspondence.
• Assist clients in navigating the healthcare system.
• Track client progress and conduct follow-ups.
• Maintain accurate client records and documentation.
• Ensure compliance with organizational policies and HIPAA regulations.
• Collaborate with Client Care, Billing, and Intake Teams.
• Provide excellent customer service to clients.
• Work in a remote, supportive, and collaborative environment.

Requirements

• Previous experience in a medical/mental health office.
• Working knowledge of Electronic Medical Records systems.
• Experience with Excel, Word, and other computer programs.
• Excellent communication skills through various channels.
• 2+ years of experience supporting clinicians.
• Understanding of CPT/ICD 10 coding.
• Ability to work with minimal supervision.
• Flexibility in a fast-paced work environment.

Benefits

• W2 role with competitive hourly rate.
• Medical, Dental, and Vision benefits starting after employment.
• Paid Vacation, Sick, and Holiday time.
• Employee Assistance Program for confidential counseling services.
• 401(k) plan with company contribution.
• Remote work schedule.
• Professional development opportunities.
• Collaborative and supportive work culture.
• Impactful role in enhancing patient care.