Care Coordinator - Clinical - Remote

Overview

The Care Coordinator is responsible for performing care management services to assist members in navigating their healthcare system, providing excellent customer service to NorthStar Members.

In Short

• Receive and manage incoming calls from members regarding benefits and care coordination.
• Document calls accurately in the designated PHI system.
• Manage a member caseload requiring short-term care coordination.
• Work within an interdisciplinary care team to communicate member needs.
• Perform outreach calls to confirm services are in place.
• Handle multiple priorities in a fast-paced environment.
• Support timely communication of member issues.
• Assist with additional duties as assigned.
• Maintain effective communication skills both verbally and in writing.
• Provide high-quality customer service to members.

Requirements

• Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), or Registered Medical Assistant (RMA).
• High School diploma or GED.
• Experience in a call center or healthcare environment preferred.
• Familiarity with medical terminology and benefit products.
• Excellent telephone and organizational skills.
• Detail-oriented team player.
• Ability to handle multiple priorities simultaneously.
• Good grammar, spelling, and punctuation skills.
• Associate’s degree is a plus.
• Prior experience in care management is beneficial.

Benefits

• Medical, dental, and vision coverage.
• Incentive and recognition programs.
• Life insurance.
• 401k contributions.
• Competitive compensation package.
• Comprehensive employee benefits.
• Opportunities for career growth.
• Supportive work environment.
• Focus on community health and well-being.
• Commitment to diversity and inclusion.