Customer Field Operations Specialist - Remote

Overview

This role serves as the main point of contact supporting service delivery for a team of field service engineers and field leadership, with a focus on outstanding customer service and operational excellence.

In Short

• Support Field Service Engineers and Field Leadership.
• Manage Install Base Inventory and Asset Team Maintenance.
• Handle inbound and outbound support calls.
• Manage multiple dispatching queues.
• Ensure operational excellence around service delivery.
• Root cause escalations for systemic solutions.
• Manage on-call schedules and exception hours.
• Provide administrative support for field personnel.
• Communicate effectively with field personnel.
• Collaborate within a healthcare environment.

Requirements

• Bachelor’s Degree or High School diploma with relevant experience.
• Minimum of 2 years relevant experience or 5 years with diploma.
• Three years’ experience in a customer service environment.
• Experience in the Healthcare Field and/or Service Organization.
• Strong verbal and written communication skills.
• Familiarity with Diagnostic Imaging service requests.
• Experience with Siebel 8.1 and Cares/Mainframe.
• Proactive approach to service delivery.
• Ability to manage quality metrics.
• Integrity and trustworthiness in all actions.

Benefits

• Great work environment and professional development opportunities.
• Challenging careers with competitive compensation.
• Culture of care, collaboration, and support.
• Career opportunities within a global organization.
• Flexibility to turn ideas into world-changing realities.
• Access to innovative medical technology and care solutions.
• Equal Opportunity Employer.
• Relocation assistance not provided.
• Employment conditioned on successful completion of drug screen.
• Potential vaccination mandates apply based on customer requirements.