Mental Health Clinical Operations Coordinator - Remote

Overview

The Mental Health Clinical Operations Coordinator plays a key role in ensuring smooth onboarding, documentation readiness, and accurate scheduling for our contracted mental health providers. This role collaborates closely with cross-functional teams and supports a wide range of administrative and operational processes related to therapist onboarding, scheduling, and invoice review.

In Short

• Work with a team to increase equitable access to quality health care experiences for students and their families.
• Support the onboarding process for new mental health providers.
• Manage therapist schedules and ensure alignment with program needs.
• Review and reconcile therapist-submitted invoices for accuracy.
• Communicate Hazel’s clinical standards and expectations to new therapists.
• Collaborate with Clinical Operations and Credentialing teams.
• Address frequently asked questions related to clinical workflows.
• Maintain timely communication with therapists regarding invoices.
• Work independently in a fast-paced virtual environment.
• Prioritize a high sense of ownership in supporting clinicians.

Requirements

• Prior experience in healthcare, mental health, or telehealth operations.
• Familiarity with behavioral health documentation and clinical workflows.
• Excellent written and verbal communication skills.
• Meticulous attention to detail.
• Proficiency with tools such as Google Workspace and EHR systems.
• Ability to work independently and manage time effectively.
• Spanish fluency is strongly preferred.
• Reliable internet connection and a professional home workspace.

Benefits

• Market competitive compensation with a base salary range of $29.00 - $34.00 per hour.
• 401k match and healthcare coverage.
• Paid time off and stock options.
• A broad range of other benefits and perks.