Director of Post-Sales Strategy & Enablement - Remote

Overview

The Director of Post-Sales Strategy & Enablement will drive and execute the strategic objectives of Hazel’s account management and customer success function. This role will be responsible for leading the processes, systems and structures needed to activate and engage customers in our target markets, measure success against those efforts and leverage insights to make meaningful improvements.

In Short

• Evaluate and iterate on the post-sales and customer success team’s model to identify clear responsibilities and goals
• Define and execute on internal processes to track performance against key objectives and success metrics and company revenue targets
• Create effective cross-functional operating models to drive improved customer service and retention
• Create more robust customer engagement strategies, priorities and tactics
• Manage and coach a post-sales enablement team member
• Develop and disseminate best practices, standardized methodologies, and repeatable processes
• Emphasize a culture of learning and iterative enhancement
• Leverage robust analytics and performance metrics to guide decisions
• Foster cross-functional collaboration and open communication
• Prioritize efficient resource allocation and maintain rigorous cost controls

Requirements

• 10+ years of experience in a similar role at a fast-paced start-up or high-growth organization
• Prior experience in an operational and customer service or account management capacity
• Prior experience in a strategy or management consulting capacity preferred
• Prior ed-tech or educational sales a plus

Benefits

• Market competitive total compensation
• Base salary range of $155,000 - $185,000
• Annual performance bonus eligibility
• Stock options
• 401k match
• Healthcare coverage
• Paid time off
• A broad range of other benefits and perks