Customer Success Manager - Remote

Overview

As a Customer Success Manager at Hawk, you will strategically manage a portfolio of US customers, guiding them through the entire lifecycle from implementation to ongoing success, while focusing on building loyalty and ensuring long-term customer retention.

In Short

• Drive customer success and minimize time-to-revenue.
• Exceed revenue targets through renewals and cross-sells.
• Maximize retention and mitigate churn with regular check-ins.
• Enhance customer satisfaction by improving NPS.
• Monitor and optimize product usage and adoption.
• Develop training and educational materials for customers.
• 3+ years of experience in customer-facing roles.
• Proven track record managing accounts of $500K+ ARR.
• Strong understanding of SaaS and enterprise software.
• Exceptional communication and organizational skills.

Requirements

• 3+ years of experience in customer-facing roles within B2B enterprise software.
• Proven track record managing accounts of $500K+ ARR.
• Strong understanding of SaaS, digital payments, and enterprise software.
• Ability to build lasting relationships with C-suite executives.
• Exceptional communication, presentation, and organizational skills.
• Highly proactive with a passion for forecast accuracy.
• Experience or desire to work at the start-up and scale-up stage.
• Fluent in English; multilingual capabilities are a plus.

Benefits

• Join a fast-growing, innovative company.
• Work with a passionate team and world-class clients.
• Make a real impact in the industry.