Customer Success Manager, 1:Many EMEA - Remote

Overview

The Customer Success Manager, 1:Many is responsible for managing a digital approach to a large book of business, ensuring a high-quality experience, strong retention, and growth opportunities.

In Short

• Monitor customer data to drive engagement and retention.
• Contribute to the team's library of campaigns and processes.
• Work with customers to gather and document requirements.
• Serve as a liaison between customers and internal departments.
• Support customers through escalations and provide updates.
• Deliver data-driven insights and recommendations.
• Participate in strategic presentations to customer stakeholders.
• Train customers on the HackerOne product set.
• Champion customer needs and represent feedback internally.
• Coordinate with other customer touch-points for a seamless experience.

Requirements

• 5+ years in a Customer Success role.
• Excellent project and time management skills.
• Strong communication and presentation skills.
• Technical fluency in capacity and security fundamentals.
• Comfortable in a remote-first environment.
• Ability to analyse and interpret customer data.
• General understanding of cloud technologies and IT operations.

Benefits

• Health, life, and disability insurance.
• Equity stock options.
• Retirement plans.
• Paid public holidays and unlimited PTO.
• Paid maternity and parental leave.
• Leaves of absence for various needs.
• Employee Assistance Program.
• Flexible Work Stipend.