Customer Success Manager - Health Plans & Digital Health - Remote

Overview

As a Customer Success Manager at H1, you will drive engagement and ensure long-term success for clients in the Health Plans and Digital Health space by aligning client goals with H1’s capabilities and managing the customer journey.

In Short

• Act as the main point of contact for clients.
• Build strong stakeholder relationships to drive adoption.
• Manage onboarding and ingestion of H1 data.
• Conduct business reviews to track KPIs.
• Identify and manage risks proactively.
• Oversee cross-functional initiatives.
• Deliver executive-level summaries on ROI.
• Collaborate with product and engineering teams.
• Drive success metrics like NPS and CSAT.
• Support clients in realizing value from data solutions.

Requirements

• 3+ years in Customer Success or Client Services in Enterprise SaaS.
• Experience in health plans or highly-regulated industries.
• Familiarity with data products and API integrations.
• Strong project management skills.
• Adept at balancing priorities across stakeholders.
• Excellent communication and presentation skills.
• Passionate about client success and relationship building.

Benefits

• Competitive salary with performance-based commission.
• Stock options.
• Opportunity to work in a mission-driven organization.
• Access to groundbreaking medical insights.
• Collaborative and fast-paced work environment.