Account Lead - Remote

Overview

The Account Lead is a critical role within the Customer Success department that owns a named roster of key, preferred accounts, ensuring client satisfaction and driving business growth.

In Short

• Own a portfolio of key accounts and cultivate strategic relationships.
• Serve as an expert on managed direct, programmatic and data revenue streams.
• Identify upselling and cross-selling opportunities within existing accounts.
• Develop strategic account plans and establish annual objectives.
• Regularly meet with clients to assess satisfaction levels.
• Collaborate with Sales to forecast revenue for key accounts.
• Lead client business reviews and maintain client trust.
• Enhance standard methodologies within Client Solutions.
• Develop corrective action plans as needed.
• Work in a flexible environment, either in-office or remotely.

Requirements

• BA/BS degree in Business or similar experience.
• 5-7 years of client-facing experience in digital media.
• Expertise in programmatic and omni-channel marketing.
• Track record of growing accounts and understanding client objectives.
• Effective time management skills.
• Excellent presentation and communication skills.
• Experience in mentorship roles preferred.
• Solid experience in Excel/Google Sheets and presentation software.
• Familiarity with marketing-related analytics concepts.
• Understanding of Contextual Advertising preferred.

Benefits

• Competitive base pay and total rewards package.
• Employer-matched 401(k) retirement plan.
• Participation in bonus, commission, or stock incentive programs.
• Emphasis on recognition, development, and wellness.
• Access to U.S. benefits & perks package.