Gen 4.0 Account Lead - Remote

Overview

A Gen 4.0 Account Lead is a full-time, entry-level supervisor role responsible for maintaining and growing the company’s clients and overseeing a team of executive assistants (EAs). This role involves direct communication with clients to gather feedback and address concerns regarding assistant performance, while also ensuring assistants are well-prepared, supported, and continually trained to deliver high-quality work.

In Short

• Responsible for client retention and satisfaction.
• Oversee a team of executive assistants.
• Conduct regular check-ins with clients.
• Provide training and support to assistants.
• Manage account-related communications.
• Track and report on performance metrics.
• Develop long-term client strategies.
• Facilitate interdepartmental communication.
• Ensure quality control of assistant work.
• Assist in onboarding new assistants.

Requirements

• 1-2 years leadership experience.
• 1-2 years of account management or client experience.
• Excellent English communication skills.
• Proficiency in learning new software platforms.
• Resourcefulness and attention to detail.
• Ability to handle multiple projects and deadlines.
• Experience in client communication is a plus.

Benefits

• Work in a fully remote environment.
• Opportunity for professional growth.
• Access to training and development resources.
• Collaborative team culture.
• Engagement with a diverse client base.