Temporary Customer Service Guide - Remote

Overview

As a Temporary Customer Service Guide at Guidehealth, you will play a crucial role in providing support and guidance to members and providers navigating the healthcare system.

In Short

• Serve as the first point of contact for members and providers.
• Handle 30–40 calls per day and manage various communication channels.
• Educate customers on their health plans and digital tools.
• Ensure accurate and timely handling of client and member calls.
• Maintain documentation and follow HIPAA standards.
• Collaborate across teams to resolve customer inquiries.
• Work full-time for a temporary 12-week period.
• Gain opportunities for growth within the company.
• Work from home with a flexible schedule.
• Be part of a mission-driven and innovative team.

Requirements

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Preferred Associate or Bachelor's degree.
• Experience across multiple customer service channels.
• Strong communication and problem-solving skills.
• Ability to remain calm in high-volume situations.
• Tech-savvy and quick learner.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer match.
• Life and disability insurance.
• Paid time off for work-life balance.
• Paid parental leave.
• Ongoing feedback and opportunities for professional growth.