Temporary Customer Service Guide - Remote

Overview

As a Temporary Customer Service Guide at Guidehealth, you will serve as a trusted voice for members and providers, navigating the complexities of healthcare with empathy and clarity.

In Short

• Serve as the first point of contact for members and providers.
• Handle 30–40 calls per day along with chats, texts, and emails.
• Educate customers on their healthcare plans and digital tools.
• Ensure accurate and timely handling of client calls.
• Maintain professionalism and confidentiality in all interactions.
• Document calls and follow through on customer issues.
• Work within core business hours, Monday to Friday.
• Gain opportunities to grow into various roles within the company.
• Participate in a supportive and innovative work culture.
• Receive a $500 bonus upon successful training completion.

Requirements

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Preferred Associate or Bachelor's degree.
• Experience across multiple customer service channels.
• Strong communication and problem-solving skills.
• Ability to remain calm in high-volume situations.
• Tech-savvy with quick learning abilities.
• Empathy as a core strength.

Benefits

• Work from Home flexibility.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer matching.
• Life and Disability insurance options.
• Paid time off for work-life balance.
• Paid parental leave for new families.
• Resources for professional growth and development.