Customer Service Guide - Remote

Overview

Guidehealth is a technology-forward healthcare company dedicated to making great healthcare affordable for all, seeking Customer Service Guides to assist members and providers with empathy and clarity.

In Short

• First point of contact for members and providers.
• Handle 30–40 calls per day along with chats, texts, and emails.
• Educate customers on their healthcare plans and digital tools.
• Maintain documentation and follow HIPAA standards.
• Collaborate across teams to resolve questions about benefits and claims.
• Work from home with flexible scheduling within core business hours.
• Opportunities for career growth within the organization.
• Receive a $500 bonus upon successful training completion.
• Full-time position with a 40-hour workweek.
• Comprehensive benefits package available for full-time employees.

Requirements

• At least 2 years of experience in a healthcare contact center.
• 3+ years of customer service experience overall.
• Associate or Bachelor's degree preferred.
• Experience across multiple customer service channels.
• Strong communication and problem-solving skills.
• Ability to work calmly in high-volume situations.
• Tech-savvy with a quick learning ability.

Benefits

• Work from home flexibility.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer match.
• Life and disability insurance options.
• Employee Assistance Program (EAP) support.
• Paid time off for work-life balance.
• Paid parental leave for new family members.
• Resources for professional growth and development.