Remote Medical Assistant - Bilingual Hindi Speaking

Overview

The Healthguide is a key member of Guidehealth’s care delivery model, serving as a bridge between patients, their primary care physicians and specialty providers, community resources, and the Guidehealth clinical team.

In Short

• Build trusting relationships with patients and providers.
• Engage high-risk patient populations.
• Support patients in understanding and following care plans.
• Strengthen connections between patients and healthcare providers.
• Document interactions in the electronic health record (EHR).
• Work independently while collaborating with case management teams.
• Follow HIPAA and privacy policies.
• Utilize knowledge of social determinants of health.
• Meet assigned Key Performance Indicators (KPIs).
• Bilingual English/Hindi speaking required.

Requirements

• Certified Medical Assistant or equivalent experience.
• 2–3 years of experience in patient navigation or similar roles.
• Experience with EHR documentation.
• Exceptional communication skills.
• Ability to work autonomously in a remote environment.
• Knowledge of medical terminology and primary care workflows.
• Strong customer service orientation.

Benefits

• Fully remote work environment.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance.
• Paid time off plans.
• Paid parental leave.
• Resources for professional growth and development.