Remote Medical Assistant - Bilingual Healthguide

Overview

The Remote Medical Assistant serves as a bridge between patients and healthcare providers, engaging patients to support their health needs and navigate care systems.

In Short

• Engage with patients to address health needs and navigate care.
• Build relationships with patients, families, and providers.
• Support patients in understanding care plans and health goals.
• Document interactions and assessments in EHR systems.
• Coordinate care and assist with referrals and resources.
• Work independently while collaborating with care teams.
• Meet KPIs related to patient engagement and outcomes.
• Follow HIPAA and privacy policies.
• Utilize various EHR platforms and analytics tools.
• Bilingual skills in English and Korean, Mandarin, or Hindi are preferred.

Requirements

• Certified Medical Assistant or equivalent experience.
• 2-3 years of experience in patient navigation or similar roles.
• Strong communication and documentation skills.
• Knowledge of medical terminology and care coordination.
• Ability to work autonomously in a remote environment.
• Experience with EHR documentation.
• Understanding of social determinants of health.
• Customer service orientation and empathy.

Benefits

• Fully remote work environment.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer match.
• Life and disability insurance options.
• Employee Assistance Program (EAP).
• Paid time off for work-life balance.
• Paid parental leave.
• Opportunities for professional growth and development.