Remote Medical Assistant - Healthguide

Overview

As a Healthguide at Guidehealth, you will play a crucial role in connecting patients with their healthcare providers and improving patient outcomes through effective communication and care coordination.

In Short

• Work primarily remotely with patients and medical practice staff.
• Assist patients in navigating their healthcare and improving health outcomes.
• Document medical histories in electronic health records.
• Understand referral and prior authorization processes.
• Build trusting relationships with medical practices.
• Implement performance indicators for positive patient outcomes.
• Engage high-risk patients through various communication methods.
• Escalate medical issues as necessary.
• May require occasional travel to clinical sites.
• Adhere to security policies to protect patient information.

Requirements

• Certified or Registered Medical Assistant or Certified EMT with 2+ years of experience.
• Proficiency in motivational interviewing and behavioral change management.
• Strong interpersonal skills focused on empathy and professionalism.
• Experience with medical terminology and primary care functions.
• Competency in navigating technology and electronic health records.
• Proficiency in Microsoft Office applications.
• Exceptional communication skills.
• Ability to work independently and as part of a care team.
• Reliable transportation for occasional travel.
• Compliance with confidentiality and security policies.

Benefits

• Fully remote work environment.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance options.
• Employee Assistance Program for support.
• Paid time off for work-life balance.
• Paid parental leave for new family members.
• Opportunities for professional growth and development.