Remote Medical Assistant - Healthguide

Overview

The Remote Medical Assistant - Healthguide role involves engaging with patients to improve their health outcomes while working primarily from home. The position requires some travel to clinical sites in the Atlanta area.

In Short

• Work remotely with patient medical practice staff.
• Assist patients in navigating their healthcare.
• Document patient medical history accurately.
• Build relationships with medical practices.
• Implement care plans and close care gaps.
• Utilize effective communication modalities.
• Travel occasionally to clinical sites.
• Work independently and collaboratively.
• Meet Key Performance Indicators for patient outcomes.
• Adhere to security policies for patient information.

Requirements

• Certified Medical Assistant or Certified EMT with 2+ years of experience.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office and EHR systems.
• Understanding of medical terminology and healthcare processes.
• Ability to work in a remote environment.
• Reliable transportation for occasional travel.
• Knowledge of social determinants of health.
• Ability to document patient interactions in real-time.
• Empathy and patience in patient interactions.
• Adherence to confidentiality and security policies.

Benefits

• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance.
• Paid time off for work-life balance.
• Paid parental leave.
• Opportunities for professional growth and development.
• Work from home flexibility.
• Employee Assistance Program (EAP).