Bilingual Medical Assistant - Healthguide - Remote

Overview

Guidehealth is a data-powered healthcare company focused on operational excellence and improving patient health outcomes. The role of Healthguide involves engaging patients and facilitating communication between them and their medical practice.

In Short

• Work primarily remotely while supporting patient engagement.
• Collaborate with medical practice staff and case management teams.
• Assist patients in navigating their healthcare and addressing concerns.
• Document medical history in electronic health records.
• Understand referral processes and assist with patient care plans.
• Build professional relationships with medical practices.
• Meet Key Performance Indicators for patient outcomes.
• Utilize various communication methods to engage patients.
• Occasional travel to clinical sites may be required.
• Adhere to security policies to protect patient information.

Requirements

• Certified or Registered Medical Assistant or Certified EMT with 2+ years of experience.
• Bilingual in English and Spanish.
• Strong interpersonal and communication skills.
• Experience with medical terminology and primary care practices.
• Proficiency in Microsoft Office and electronic health records.
• Ability to work independently and manage multiple tasks.
• Reliable transportation for occasional travel.
• Adherence to patient confidentiality policies.
• Demonstrated ability to work in a remote environment.
• Willingness to learn motivational interviewing and behavioral change management.

Benefits

• Work from home flexibility.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer match.
• Life and disability insurance options.
• Paid time off for work-life balance.
• Paid parental leave for new family members.
• Professional growth resources and development opportunities.