Remote Medical Assistant - Bilingual Healthguide

Overview

The Remote Medical Assistant serves as a Healthguide, enhancing patient connections with their medical practices while improving health outcomes through effective communication and support.

In Short

• Work primarily remotely to assist patients in navigating their healthcare.
• Collaborate with medical practice staff and clinical teams.
• Document patient medical histories in electronic health records.
• Understand referral and prior authorization processes.
• Build trusting relationships with medical practices.
• Implement care plans and close care gaps.
• Engage high-risk patients through various communication methods.
• Escalate medical issues appropriately.
• Adhere to security policies to protect patient information.
• May require occasional travel to clinical sites in Atlanta, GA.

Requirements

• Certified or Registered Medical Assistant with 2+ years of experience.
• Bilingual in English and Spanish.
• Strong interpersonal and communication skills.
• Experience with medical terminology and primary care practices.
• Proficient in Microsoft Office and electronic health record systems.
• Ability to work independently and in a team.
• Reliable transportation for occasional travel.
• Commitment to patient confidentiality.
• Ability to manage multiple tasks effectively.
• Willingness to learn and grow in the role.

Benefits

• Fully remote work environment.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance options.
• Employee Assistance Program (EAP).
• Paid time off for work-life balance.
• Paid parental leave.
• Opportunities for professional growth and development.