Remote Medical Assistant - Healthguide

Overview

Guidehealth is a data-powered healthcare company focused on improving patient care and outcomes through effective communication and coordination between patients and their medical practices.

In Short

• Support patients in navigating their healthcare and improving health outcomes.
• Work primarily remotely with occasional local travel required.
• Engage with patients and assist in implementing care plans.
• Document patient medical histories in electronic health records.
• Build professional relationships with medical practices and teams.
• Utilize various communication methods to connect with high-risk patients.
• Understand the referral and prior authorization processes.
• Meet performance indicators to enhance patient health outcomes.
• Follow security policies to protect patient information.
• Occasional travel to clinical sites for patient engagement.

Requirements

• Certified or Registered Medical Assistant or Certified EMT with 2+ years of experience.
• Strong interpersonal skills and a focus on patient empathy.
• Proficiency in motivational interviewing and critical listening.
• Experience with medical terminology and primary care functions.
• Ability to navigate multiple technology platforms and EHRs.
• Exceptional written and verbal communication skills.
• Ability to work independently in a remote environment.
• Reliable transportation and a valid driver's license.
• Adherence to patient confidentiality protocols.
• Commitment to Guidehealth policies and procedures.

Benefits

• Fully remote work environment.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer match.
• Life and disability insurance options.
• Employee Assistance Program (EAP) for support.
• Paid time off to encourage work-life balance.
• Paid parental leave for new family members.
• Resources for professional growth and development.