Remote Medical Assistant - Bilingual Hindi Speaking

Overview

The Remote Medical Assistant plays a crucial role in connecting patients with healthcare providers, assisting them in navigating their health needs, and ensuring they receive the necessary care.

In Short

• Engage with patients to understand health needs.
• Provide navigation support for medical and social systems.
• Coordinate care and assist with referrals and appointments.
• Document interactions and maintain accurate health records.
• Work independently while collaborating with healthcare teams.
• Meet performance indicators related to patient engagement.
• Ensure compliance with HIPAA and privacy policies.
• Utilize EHR systems for documentation and tracking.
• Support patients in understanding their care plans.
• Must be bilingual in English and Hindi.

Requirements

• Certified Medical Assistant or similar certification preferred.
• 2-3 years of experience in patient navigation or medical assisting.
• Strong communication and customer service skills.
• Knowledge of medical terminology and primary care workflows.
• Experience with EHR documentation.
• Ability to work autonomously in a remote environment.
• Familiarity with motivational interviewing techniques.
• Compassionate and empathetic approach to patient care.
• Willingness to obtain Patient Navigation certification within a year.

Benefits

• Fully remote work environment.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer matching.
• Life and disability insurance options.
• Paid time off for work-life balance.
• Paid parental leave for new family members.
• Resources for professional growth and development.