Customer Service Guide - Remote

Overview

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, aiming to make great healthcare affordable for all.

In Short

• Serve as the first point of contact for clients and providers.
• Handle 30–40 calls per day with high professionalism.
• Provide excellent customer service and support.
• Educate customers on their healthcare plans.
• Document calls and follow through on issues.
• Work with multiple systems and channels.
• Safeguard privacy and follow HIPAA standards.
• Collaborate across teams for problem resolution.
• Maintain a calm presence in high-volume situations.
• Opportunity for growth within the company.

Requirements

• 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Associate or Bachelor's degree preferred.
• Experience with multiple customer service channels.
• Strong communication and problem-solving skills.
• Ability to navigate technology quickly.
• Professional demeanor in high-pressure situations.
• Empathy as a core strength.

Benefits

• Fully remote work environment.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance options.
• Employee Assistance Program (EAP).
• Paid time off for work-life balance.
• Paid parental leave.
• Opportunities for professional growth and development.