Customer Service Clerk - Remote

Overview

The Customer Service Clerk role focuses on delivering exceptional customer support services, enhancing the overall customer experience while adhering to established standard operating procedures.

In Short

• Respond efficiently and courteously to customer inquiries and complaints
• Support the development and maintenance of customer service processes
• Ensure compliance with risk and regulatory policies
• Establish and maintain professional relationships with stakeholders
• Proactively engage in self-development and training
• Contribute to the enhancement of client servicing processes
• Work within a team to achieve customer service objectives
• Participate in continuous improvement initiatives
• Adhere to company policies and procedures
• Provide feedback for service improvement

Requirements

• Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies
• Strong communication skills
• Ability to handle customer complaints effectively
• Experience in customer service roles is advantageous
• Knowledge of risk compliance policies
• Ability to work in a team-oriented environment
• Proactive attitude towards personal development
• Strong problem-solving skills
• Attention to detail
• Familiarity with customer service software is a plus

Benefits

• Opportunity to be part of a leading African financial services group
• Career development opportunities
• Inclusive work environment
• Competitive salary and benefits package
• Access to training and development resources
• Supportive team culture
• Engagement in community initiatives
• Potential for career advancement
• Flexible working arrangements
• Exposure to diverse financial products and services