Temporary Customer Service Guide - Remote

Overview

The Temporary Customer Service Guide role at Guidehealth focuses on providing empathetic and efficient support to members and providers in the healthcare sector.

In Short

• Serve as the first point of contact for members and providers.
• Handle 30–40 calls per day along with chats, texts, and emails.
• Ensure accurate and timely resolutions to inquiries.
• Educate customers on their healthcare plans and digital tools.
• Maintain high professionalism and HIPAA compliance.
• Document all interactions thoroughly.
• Work remotely with a flexible schedule.
• Collaborate across teams for complex issues.
• Temporary role lasting 12 weeks.
• Opportunity for growth within the company.

Requirements

• 2+ years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Preferred Associate or Bachelor's degree.
• Experience across multiple customer service channels.
• Strong communication and problem-solving skills.
• Ability to remain calm in high-volume situations.
• Tech-savvy and adaptable to new systems.

Benefits

• Fully remote work environment.
• Comprehensive medical, dental, and vision plans.
• 401(k) plan with employer match.
• Life and disability insurance options.
• Paid time off for work-life balance.
• Paid parental leave.
• Opportunities for professional growth and development.