Remote Medical Assistant - Healthguide

Overview

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, aiming to make great healthcare affordable and improve patient outcomes.

In Short

• Engage patients and assist in their healthcare navigation.
• Build relationships with patients and healthcare providers.
• Support patients in understanding care plans and health goals.
• Conduct non-clinical assessments and interventions.
• Document all interactions in electronic health records.
• Work independently while collaborating with healthcare teams.
• Meet Key Performance Indicators (KPIs) for patient engagement.
• Follow HIPAA and privacy policies.
• Occasional travel to partnered primary care offices.
• Work in a remote environment with a focus on patient care.

Requirements

• Certified or Registered Medical Assistant or Certified EMT with 2+ years of experience.
• Experience in patient navigation or medical assisting.
• Familiarity with EHR documentation.
• Strong interpersonal skills and empathy.
• Bilingual English/Spanish preferred.
• Proficient in Microsoft Office and EHR platforms.
• Ability to work independently and manage multiple tasks.
• Reliable internet connection for remote work.
• Valid state driver's license for occasional travel.
• Adherence to patient confidentiality policies.

Benefits

• Fully remote work environment.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance options.
• Employee Assistance Program (EAP).
• Paid time off for work-life balance.
• Paid parental leave for new family members.
• Resources for professional growth and development.