Technical Program Manager - Remote

Overview

The Technical Program Manager role at Guesty involves a deep understanding of the platform to support customer technical use cases, drive product adoption, and ensure customer satisfaction.

In Short

• Serve as a high-level expert of the Guesty product.
• Answer customer technical questions and gather product feedback.
• Drive product adoption and improve customer satisfaction.
• Audit customer system usage and recommend improvements.
• Track product needs across account cohorts.
• Represent customer needs to internal teams.
• Meet or exceed KPI expectations.

Requirements

• Solid technical background in SaaS environments.
• Experience with product prioritization.
• Strong problem-solving and communication skills.
• Ability to analyze data and track product needs.
• Minimum of 4 years of technical experience in SaaS.
• API literacy is required.
• Understanding of the short-term rental market is a bonus.
• Basic accounting knowledge is a plus.

Benefits

• Remote work flexibility.
• Equal opportunity employer.