Professional Service Consultant - Remote

Overview

As a Professional Services Consultant at Guesty, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities to ensure clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

In Short

• Lead the onboarding process and ensure seamless system configuration.
• Build strong relationships with key customers.
• Customize and optimize account settings for clients.
• Conduct engaging product training sessions.
• Maintain regular follow-ups with customers.
• Serve as the primary point of contact for clients.
• Develop comprehensive expertise on the Guesty platform.
• Resolve technical issues efficiently.
• Understand customer business and technical needs.
• Gather customer feedback for continuous improvement.

Requirements

• 3+ years in a similar role in a B2B SaaS company.
• Strong technical acumen and analytical skills.
• French language proficiency is a huge advantage.
• Exceptional interpersonal and communication skills.
• Experience owning a project in a commercial setting.
• Effective time-management skills.
• Quick to learn new products and technologies.
• Friendly and professional demeanor.
• Experience with Salesforce is a plus.
• Intermediate-level proficiency in Google Suite.

Benefits

• Equal employment opportunities for all employees.