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Customer Success & Implementation Specialist - Remote

Posted 7 days ago
Customer Service
Contract
Spain

Overview

The Customer Success & Implementation Specialist will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing commercial and revenue advisory to take the most advantage of Rentals United features, products, and services.

In Short

  • Assisting customers with implementation of Rentals United product and services
  • Giving users detailed account directions
  • Recording and solving customer problems and queries
  • Understand customer business
  • Enable connection to the different OTAs
  • Provide advisory on OTAs, services and products
  • Reading reports and providing simple recommendations in how to improve ROI and expand OTA visibility
  • Provide full information and access to new features, add-ons offered by RU
  • Develop and maintain collaborative relationships with key clients
  • Establish and maintain active and constructive relationships with other teams in the organization to achieve better results

Requirements

  • Proficiency in English + second language business level (Spanish, French, Italian)
  • Technical background - understanding SaaS product
  • Self-managed person, customer and business-oriented
  • Good understanding of the current and future business goals
  • Knowledge of MS Office mainly for reporting and documentation
  • Experienced with CRM systems (previous work with Hubspot is a plus)
  • Being organized with daily records

Benefits

  • This position is a temporary employment (7 months).
  • +2 years knowledge of selling SaaS solutions, doing account/support with B2B/B2C clients and selling e-commerce solutions will always be helpful.
  • Understanding of Vacation Rental Business, Property Management Software, Vacation Rental Sites, or Online Travel agencies.
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Guesty

Guesty is a leading all-in-one platform designed for hospitality businesses, offering innovative technology and industry expertise to automate and optimize operations. With a dedicated R&D team of over 200 engineers, Guesty provides a comprehensive suite of features and partners with more than 150 industry players, including major booking platforms like Airbnb, Vrbo, and Booking.com. The company operates 15 offices globally and employs over 700 team members, focusing on delivering exceptional value to guests while driving growth for its clients.

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