Customer Success & Implementation Specialist - Remote

Overview

The Customer Success & Implementation Specialist will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing commercial and revenue advisory to take the most advantage of Rentals United features, products, and services.

In Short

• Assisting customers with implementation of Rentals United product and services
• Giving users detailed account directions
• Recording and solving customer problems and queries
• Understand customer business
• Enable connection to the different OTAs
• Provide advisory on OTAs, services and products
• Reading reports and providing simple recommendations in how to improve ROI and expand OTA visibility
• Provide full information and access to new features, add-ons offered by RU
• Develop and maintain collaborative relationships with key clients
• Establish and maintain active and constructive relationships with other teams in the organization to achieve better results

Requirements

• Proficiency in English + second language business level (Spanish, French, Italian)
• Technical background - understanding SaaS product
• Self-managed person, customer and business-oriented
• Good understanding of the current and future business goals
• Knowledge of MS Office mainly for reporting and documentation
• Experienced with CRM systems (previous work with Hubspot is a plus)
• Being organized with daily records

Benefits

• This position is a temporary employment (7 months).
• +2 years knowledge of selling SaaS solutions, doing account/support with B2B/B2C clients and selling e-commerce solutions will always be helpful.
• Understanding of Vacation Rental Business, Property Management Software, Vacation Rental Sites, or Online Travel agencies.