Patient Navigation Specialist I – Screening - Remote

Overview

The Patient Navigation Specialist I – Screening will coordinate patient screening activities, ensuring timely and successful sample collections while providing excellent patient experiences.

In Short

• Coordinate patient screening activities as the primary contact.
• Communicate effectively via phone, email, and Salesforce CRM.
• Build relationships with patients, vendors, and internal stakeholders.
• Participate in meetings with sales and client services associates.
• Document communications in Salesforce and other systems.
• Follow established SOPs for patient navigation workflows.
• Track case progress and escalate issues as needed.
• Achieve team and individual case management goals.
• Apply problem-solving skills for escalated situations.
• Assist with administrative duties to support the department.

Requirements

• Bachelor’s degree in Biological Sciences or related field preferred.
• 1-2+ years of customer service experience in healthcare.
• Strong proficiency in Microsoft Office; Salesforce experience a plus.
• Excellent time management and organizational skills.
• Exceptional written and verbal communication skills.
• Ability to work collaboratively in a complex environment.
• Flexibility to adapt to changing procedures and priorities.
• Bilingual skills (English/Spanish) are a plus.
• Occasional travel to Guardant Health offices may be required.

Benefits

• Defined days for onsite collaboration and work-from-home flexibility.
• Focus on work-life balance while maintaining team connectivity.
• Opportunities for continuous improvement initiatives.
• Support for candidates with disabilities during hiring processes.
• Commitment to equal employment opportunities.