Customer Experience Analyst (Reclame Aqui) - Remote

Overview

The Grupo QuintoAndar is focused on opening doors by integrating technology into the housing experience, simplifying the process for those seeking a new home. They are a leading proptech in Latin America, valued at over $5.1 billion and known for their innovative approach in real estate transactions.

In Short

• Opportunity to learn and grow in a dynamic environment.
• Work with a team that employs best practices and tools in the market.
• Engage in an informal setting with a flat structure.
• Be part of a high-impact project affecting thousands of lives.

Requirements

• Receive and register complaints on the Zendesk platform.
• Manage and track customer requests in Zendesk and Google Sheets.
• Ensure prompt and effective customer service with personalized follow-ups.
• Contact customers directly via phone to find quick and satisfactory solutions.
• Actively engage in site evaluation surveys to contribute to continuous service improvements.

Benefits

• Access to cutting-edge technology and design practices.
• Work in a collaborative and innovative environment.
• Opportunity for professional growth and development.