Customer Success Agent – Ticketing Support - Remote

Overview

GrowthAssistant is seeking a skilled and motivated Customer Success Agent – Ticketing Support. This role involves providing exceptional service by addressing inquiries and troubleshooting issues via email or chat. In this role, you will ensure accurate and consistent responses, and escalate complex issues when necessary to ensure timely resolutions and a seamless customer experience.

In Short

• Provide exceptional customer service via email and chat.
• Address inquiries and troubleshoot issues effectively.
• Ensure accurate and consistent responses.
• Escalate complex issues when necessary.
• Monitor and manage customer support through a ticketing system.
• Identify patterns in support issues.
• Collaborate with the Customer Experience Director.
• Maintain high customer service standards.
• Work from home.
• Eligible for bonuses and paid time off.

Requirements

• 2+ years in customer support management or related roles.
• Experience managing ticketing systems (e.g., Zendesk, Freshdesk).
• Strong problem-solving skills.
• Excellent written communication skills.
• Leadership/Supervisory experience is a plus.

Benefits

• Work From Home.
• Attendance, Performance, and Referral Bonuses.
• Paid Holidays and Time Offs.
• Health Insurance Card.