Quality Assurance Specialist - Customer Support - Remote

Overview

The Quality Assurance Specialist will monitor customer support interactions, provide feedback, and analyze trends to enhance service quality.

In Short

• Monitor daily customer support interactions for compliance.
• Provide feedback to customer support agents.
• Identify areas for improvement in agent performance.
• Analyze customer inquiries to enhance service quality.
• Create and maintain reports on quality assurance metrics.
• Collaborate with the customer support team on best practices.
• Work with leadership to refine QA standards.
• Contribute to the improvement of monitoring processes.
• Maintain knowledge of Growe’s products and services.

Requirements

• 1 year experience in customer service or QA role.
• Strong analytical skills for data assessment.
• Experience with reporting tools like Excel and Google Sheets.
• Proficiency in improving customer service processes.
• Advanced English verbal and written proficiency.

Benefits

• Strong organizational skills for managing evaluations.
• Attention to detail for accurate feedback.
• Ability to provide constructive feedback effectively.
• Proactive problem-solving skills.
• Adaptability to fast-paced environments.
• Ability to work independently and in a team.