Quality Control Specialist - Customer Support - Remote

Overview

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists. Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries. The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

In Short

• Ensure operator communications align with established quality standards.
• Identify errors and weak points in support team performance.
• Improve operator efficiency through feedback and training.
• Enhance customer experience by reducing response and resolution times.
• Analyze quality metrics (CSAT, FCR, AHT) and optimize them.

Requirements

• 1+ years of experience in QC, customer support, training, or client service.
• Deep understanding of customer service standards and support operations.
• Ability to analyze conversations, identify errors, and provide constructive feedback.
• Proficiency with QA systems, Excel, and CRM tools.
• Excellent written and verbal communication skills in Russian.
• English proficiency at Intermediate+ level.
• Strong analytical mindset, attention to detail, and structured approach.
• Experience in iGaming, FinTech, betting, or similar industries is a plus.

Benefits

• Remote Work: Mon-Fri, from 10:00 to 19:00 (UTC+2) – save time by avoiding commuting.
• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Competitive salary – your contribution will be properly valued.
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Guaranteed professional development and acquisition of new skills.