Specialist I, New Client Booking - Remote

Overview

The Specialist I, New Client Booking role is designed for individuals who are passionate about expanding access to mental healthcare. In this position, you will be the first point of contact for prospective clients, helping them book appointments with Grow providers.

In Short

• Handle inbound calls from prospective clients.
• Match clients with suitable Grow providers based on their needs.
• Guide clients through the booking process.
• Maintain accurate records of client interactions.
• Meet individual booking and conversion targets.
• Collaborate with the New Client Bookings team for continuous improvement.
• Work independently and manage your own schedule.
• Drive impact within the mental healthcare landscape.
• Participate in a remote team environment.
• Contribute to the growth of a startup organization.

Requirements

• Empathy and prioritization of customer value.
• Self-motivated and eager to learn.
• Comfortable overcoming objections.
• Problem-solving skills and curiosity about technology.
• Experience in customer-facing roles is a plus.

Benefits

• Comprehensive health insurance plans.
• Flexible working hours and time off.
• Mental health support and wellness stipends.
• Continuous learning opportunities.
• Competitive salary.