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Payor Partnership Support Specialist - Remote

Posted 14 weeks ago
Customer Service
Full Time
Worldwide
$46,749.00 - $51,944.00/USD

Overview

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

In Short

  • Answering live calls, chats and emails from our clinicians and clients
  • Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders
  • Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
  • Meet with your manager to discuss QA, accept feedback and improve communications
  • Part of a remote-friendly team of 13-15 teammates
  • Work shift of Monday-Friday, 12pm-9pm EST

Requirements

  • At least 2 years of experience in customer support (healthcare billing a plus)
  • At least 1 year of experience assisting customers over the phone, via live chat, and email support
  • Ability to pivot and multitask
  • Adaptability to an ever changing environment
  • High attention to detail
  • Experience with health insurance/billing
  • Intermediate level of technical understanding
  • Experience working with large databases and multiple tools simultaneously

Benefits

  • The chance to drive impact within the mental healthcare landscape from day one
  • Comprehensive health insurance plans, including dental and vision
  • Flexible working hours
  • Flexible Time Off
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Wellness Stipend
  • Continuous learning opportunities
  • Competitive salary
  • Opportunity to help build a rapidly scaling start-up organization

G.T

Grow Therapy

Grow Therapy is a healthcare organization focused on enhancing operational performance within the Revenue Cycle department. The company emphasizes the importance of leadership, teamwork, and problem-solving in driving efficiency and achieving key performance indicators (KPIs). With a commitment to fostering a collaborative environment, Grow Therapy values the development of its team members and encourages candidates to apply even if they do not meet every requirement, reflecting its belief in the potential of individuals beyond their resumes.

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