Senior Partner Support Specialist - Remote

Overview

As a Senior Partner Support Specialist, you are responsible for supporting and enhancing relationships with Fortis Partners and our Internal Sales Team.

In Short

• Main point of contact for partners and internal sales team.
• Handle inquiries regarding onboarding, installation, service, and support.
• Provide feedback for the development of standardized processes.
• Maintain expert-level knowledge of internal operations related to payment processing.
• Support the Partner Support Specialist with research and solutions.
• Effectively communicate Fortis product offerings.
• Manage escalations and ensure compliance with established processes.
• Collaborate with other departments for complex inquiries.
• Manage case workload and email communication efficiently.
• Demonstrate professionalism and expertise in all interactions.

Requirements

• Advanced computer skills in Word, Excel, Outlook, and CRM.
• Strong critical thinking skills.

Benefits

• Ongoing professional development.
• Opportunity to work in a dynamic team environment.
• Flexible working conditions.
• Access to company resources and support.
• Engagement with partners and internal teams.