Technical Support Specialist I - Remote

Overview

Greenhouse is looking for a Technical Support Specialist to join our team! As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change.

In Short

• Serve as first point of contact for all technical support communications.
• Diagnose and resolve customer issues with products in the Greenhouse Suite.
• Expand your knowledge of our products and technical skills.
• Provide recommendations for continuous product and process improvement.
• Engage with customers to help them succeed.
• Work collaboratively with Customer Success, Product, and Engineering teams.
• Communicate clearly and concisely with a friendly tone.
• Provide assistance through email and online chat.
• Maintain an excellent level of organization.
• Be a self-motivated individual with autonomy to make decisions.

Requirements

• 2+ years customer-facing work experience.
• Experience using Zendesk, JIRA, Salesforce or similar software.
• Excellent problem solving and analytical skills.
• Proven perseverance when resolving customer requests.
• A passion for learning and sharing knowledge.
• Excellent written and verbal communication skills.
• A unique perspective and transferable skills.

Benefits

• Remote-first company with flexible working options.
• Performance review program with actionable feedback.
• Bonus structure that rewards great performance.
• Award-winning company culture recognized by Fortune and Inc.
• Opportunities to nurture leadership and inclusivity.