Technical Support Specialist I - Remote

Overview

Greenhouse is looking for a Technical Support Specialist to join our team! As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change.

In Short

• Serve as first point of contact for all technical support communications.
• Diagnose and resolve customer issues with products in the Greenhouse Suite.
• Expand your knowledge of our products and technical skills.
• Provide recommendations for continuous product and process improvement.
• Engage with customers to help them succeed.
• Communicate clearly, concisely, and with a friendly tone.
• Work efficiently, juggling priorities without breaking a sweat.
• Be self-motivated, excelling in environments with autonomy.

Requirements

• 2+ years customer-facing work experience.
• Experience using Zendesk, JIRA, Salesforce or similar software.
• SaaS experience.
• Excellent problem-solving and analytical skills.
• Proven perseverance when resolving customer requests.
• Excellent written and verbal communication skills.
• A passion for learning and sharing knowledge.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance and mental health resources.
• Financial wellness benefits and fully paid parental leave.
• Short-term and long-term disability coverage.
• 401(k) plan and company match.
• Up to 14 scheduled paid holidays.
• Up to 80 hours of paid sick leave.
• 20-25 days of paid vacation time annually.