Senior Customer Success Manager, Enterprise - Remote

Overview

Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team! You will be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey.

In Short

• Provide strategic direction for clients on Greenhouse products.
• Illustrate business value by defining clear metrics and proof points.
• Act as a trusted advisor to clients and establish relationships wide and high.
• Utilize data to provide product and strategy recommendations.
• Identify complex upsell opportunities and work with sales teams.
• Develop a vision that motivates others to achieve their goals.
• Collaborate with cross-functional partners through renewals and key engagements.
• Manage a book of business like your own company.
• Use learning and development budget to further educate yourself.
• Deliver value for customers, solve complex problems, and improve processes.

Requirements

• Experience in Customer Success as a Customer Success Manager or similar role.
• Background managing complex, global Enterprise accounts.
• Formal or informal project management expertise.
• Experience collaborating with a large cross-functional account team.
• Background in SaaS, a plus.
• Background in HR or Talent Acquisition, a plus.
• Your unique talents and transferable skills.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance and mental health resources.
• Financial wellness benefits and fully paid parental leave program.
• Short-term and long-term disability coverage.
• 401(k) plan and company match.
• Up to 13 scheduled paid holidays and paid sick leave.
• Paid vacation time and flexible time off (FTO).