Technical Support Specialist - Remote

Overview

The Technical Support Specialist will assist with successful customer rostering and technical support of Great Minds’ K-12 digital products, ensuring customer satisfaction and troubleshooting inquiries.

In Short

• Analyze customer order data for digital product fulfillment.
• Strategize with school administration on rostering solutions.
• Act as a liaison between various teams for implementation options.
• Identify and report digital errors to prevent service disruption.
• Maintain knowledge of product functionality and industry standards.
• Analyze support ticket data to recommend improvements.
• Provide pre- and post-sales support to district administrators.
• Work closely with the Sales and Success teams.
• Manage multiple tasks in a fast-paced environment.
• Ensure overall customer satisfaction.

Requirements

• 1 year of experience in technical support or account management.
• Familiarity with K-12 rostering, SIS, and LMS solutions.
• Excellent writing and communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to multi-task effectively.
• Bachelor's degree required.

Benefits

• Competitive salary based on experience.
• Opportunity to work in a mission-driven organization.
• Remote work flexibility.
• Comprehensive benefits package.
• Professional development opportunities.